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VDA Standardized Process for Handling Customer Complaints. Contents, Documentation and Explanation. 2nd edition (revised), December 2020
VDA Standardized Process for Handling Customer Complaints. Contents, Documentation and Explanation. 2nd edition (revised), December 2020
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PUBLICATION published on 1.12.2020
Product information:
Designation: VDA Standardized Process for Handling Customer Complaints. Contents, Documentation and Explanation. 2nd edition (revised), December 2020
Approximate weight : 300 g (0.66 lbs)
Publication date: 1.12.2020
Country: German publication
Category: German publications
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Annotation of standard text:
This VDA volume replaces the first issue of the VDA Standardized Process for Handling Customer Complaints of 2009.
This is a general revision that considers the experience and knowledge acquired inter alia in conjunction with the implementation of the VDA Volume – Problem-Solving in 8 Disciplines, etc.
Overall, it is intended to make it easier for automotive manufacturers and suppliers to align themselves with the joint process for handling customer complaints. Accordingly, this VDA volume deals with new technologies, business processes and services which have undergone significant further development since 2009. Supplier portals for communication in companies have also been evolving, and the technical basis for exchanging quality data via QDX is dealt with in a separate VDA volume.
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