Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement.
STANDARD published on 10.5.2002
Designation standards: BS EN 13816:2002
Publication date standards: 10.5.2002
The number of pages: 40
Approximate weight : 120 g (0.26 lbs)
Country: British technical standard
Category: Technical standards BS
ISBN: 0 580 39689 4 Status: Under Review