Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement
STANDARD published on 1.11.2003
Designation standards: STN EN 13816
Classification mark: 952001
Catalog number: 90698
Publication date standards: 1.11.2003
The number of pages: 28
Approximate weight : 84 g (0.19 lbs)
Country: Slovak technical standard
Category: Technical standards STN
Táto európska norma špecifikuje požiadavky na definovanie cieľa a meranie kvality služby vo verejnej osobnej doprave.